Profile

Heather Arkwright

Social Links

Bio

A hard-working, highly motivated professional who is passionate about facilitating vibrant online communities where like-minded individuals can come together to learn, collaborate, and make connections with each other.

• Responsible for providing direct support and management for online community platform
• Recommend and implement engagement tactics, including incorporating community into organization programming, communications strategy, annual conferences and events
• Map goals and priorities for upcoming year, and develop tactical plan to support attainment of these goals
• Create and maintain KPI dashboard to track performance
• Train and assist in understanding community and site functionality, leveraging available features, fixing bugs and troubleshooting
• Conduct annual performance evaluation, and establish goals to support continuing community growth and any new organizational initiatives

Position Title

Community Manager

Education

Arizona State University
Tempe, Arizona
Journalism and Mass Communications

American University
Washington, District Of Columbia
B.A. Communication Studies

Job History

Regulatory Affairs Professionals Society
Community Manager
April 2016 - present

liveBooks Inc
Community and Marketing Manager
Washington, DC
January 2013 - April 2016

Higher Logic
Community Manager
DC