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Quality Agreement

  • 1.  Quality Agreement

    Posted 07-Apr-2016 12:10

    Updating supplier agreements to ensure they include, among other things, the consent of our critical suppliers to unannounced NB audits.  A couple of questions....what has been the group's general reception by your critical suppliers to this requirement?  And, can anyone share language you've used or even an example.  Thanks 

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    Larry Lugo
    Carlsbad CA
    United States
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  • 2.  RE: Quality Agreement

    Posted 08-Apr-2016 13:06

    I have a follow-up question regarding this topic: What if the supplier being used is already ISO 13485 certified - shouldn't they already know per their auditors that unannounced audits are possible especially if they are the contract manufacturer?  My reasoning for this is that I'm seeing this along the lines of these suppliers in the US who already know that FDA can come by at any time at their facility if they support a company that is selling products regulated by FDA.  Companies didn't necessarily write in a contract that FDA can come by at any time because of this.  I'm curious if other folks have any other thoughts.  Thanks.

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    Clarisa Tate
    Medical Device, RA & QA
    Bay Area, CA
    USA



  • 3.  RE: Quality Agreement

    Posted 08-Apr-2016 14:12
    Clarisa,

    "What if the supplier being used is already ISO 13485 certified - shouldn't they already know per their auditors that unannounced audits are possible especially if they are the contract manufacturer?"

    As an analogy,  do we believe lawyers and judges understand and interpret the law better and accordingly, they respect the law and they are objective and live by evidence/facts - sometimes and not always.  

    Knowing the law and requirements is one thing.  Adhering to it is another. 

    Between the manufacturer (M) and its supplier (S), it is always better if there is something written legally obligating them to comply with or else.

    If the S refuses to host an unannounced audit (not necessarily for their ISO 13485 but as a supplier for the M), it can/should be interpreted that the M breached the contract (K) with a notified body (NB). The NB may suspend or withdraw certificate(s).  In addition, M may receive an invoice from NB for the cost (travel expenses and other costs incurred).

    Is it possible for suppliers to refuse an unannounced or FDA inspection? 

    Absolutely.

    It is always better to be ready, willing, able to enforce the agreement between Ms and Ss.

    Thank you.  

    s/ David
    ______________________________________________
    Dr. David Lim, Ph.D., RAC, ASQ-CQA 
    Phone (Toll-Free): 1-(800) 321-8567



    "Knowledge is power only when it is practiced and put into action." - Regulatory Doctor

    NOTICE: This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying or distribution of this communication, or the taking of any action based on it, is strictly prohibited.





  • 4.  RE: Quality Agreement

    Posted 08-Apr-2016 17:16

    Unannounced audits apply to the European Union only. In many cases, a supplier, even a contract manufacturer, may not know if the customer puts the CE Mark on the medical. For example, a customer may require that a supplier implement ISO 13485:2003. However, the customer could market the medical device in the US only, Canada only, or the EU only.

    The supplier needs to know if the customer has identified them to the customer’s NB. In addition, the customer needs to inform the NB of the supplier’s production schedule, especially scheduled plant shutdowns. This implies a strong working relationship between the parties.

    The supplier will probably charge the customer for the cost of the unannounced audit. To prevail, the unannounced audit needs to be in the contract and, thereby, open to an invoice.

    The supplier may have an ISO 13485:2003 registrar different from the customer’s NB. Contract manufacturers could face unannounced audits from multiple NBs, depending on their customers. Of course, the NBs could coordinate and share information, but it is not likely in my opinion.

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    Dan O'Leary
    Swanzey NH
    United States



  • 5.  RE: Quality Agreement

    Posted 10-Apr-2016 14:36
      |   view attached

    Dan - If we have a CE product, whether its manufactured in the US or not, wouldn't we still be subject to unannounced audits in the US (not just EU)?  That would certainly make life easier, but its not how I interpreted guidance.  To compound matters, one of our critical suppliers may very well be in Mexico, so lets just add another country to the mix.....    

    ------------------------------
    Larry Lugo
    Carlsbad CA
    United States

    Attachment(s)



  • 6.  RE: Quality Agreement

    Posted 10-Apr-2016 14:51

    I said, “Unannounced audits apply to the European Union only.” While it was clear to me when I wrote it, I now see it is ambiguous. I was trying to point out that other jurisdictions, such as Canada, don’t employ unannounced audits as a regular component of surveillance.

    I didn’t intend to imply that unannounced audits take place in the EU only. When a company puts the CE Mark on a device, regardless of the directive, then the company and its suppliers are subject to unannounced audits anywhere in the world. This is not to say that all suppliers would receive an unannounced audit.

    To come back to the original question, a supplier, even with a ISO 13485:2003 QMS, would not always know if the customer were putting the CE Mark on the product.

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    Dan O'Leary
    Swanzey NH
    United States



  • 7.  RE: Quality Agreement

    Posted 11-Apr-2016 02:24

    Dan - Thanks!!!  

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    Larry Lugo
    Carlsbad CA
    United States



  • 8.  RE: Quality Agreement

    Posted 13-Apr-2016 21:13
    1) yes - if you hold the CE mark and as a US company are the legal
    manufacturer, you will be subject to unannounced audits [we had them at
    sites in MN and CA last year]

    2) I can't speak for how broadly, but I know that we had US based
    sterilization companies audited under our CE mark

    g




  • 9.  RE: Quality Agreement

    Posted 08-Apr-2016 18:46

    Thank you to Dan and David.  I needed to see different perspectives and you both offered them.

    Since I feel as though I hijacked Larry's question - anyone able to answer his questions?  Thanks.

    ------------------------------
    Clarisa Tate
    Medical Device, RA & QA
    Bay Area, CA
    USA



  • 10.  RE: Quality Agreement

    Posted 10-Apr-2016 14:32

    Clarrisa....you didn't hijack the question, just enhanced it.  All good insight.  - Larry

    ------------------------------
    Larry Lugo
    Carlsbad CA
    United States



  • 11.  RE: Quality Agreement

    Posted 09-Apr-2016 18:33
    Larry,

    "Supplier Agreements" "Unannounced NB Audits"

    I mostly deal with serious issues associated serious injury including deaths, consulting to investment firms/risk management firms, etc.

    I also provide extensive educational and training seminars as part of my continuing efforts in helping industry stay better aware of and make informed informed decisions!

    Thus, my views, suggestions/recommendations are rather geared to be/get better ready for potential battles down the road. 

    One critical issue that can be associated with product quality issues (more often than not) either directly or indirectly is "Supplier Control."

    As for general scope, I would refer you to IMDRF/GHTF guidance for supplier control (what to consider). Even though you may not be in pharma industry, it is helpful to have a chance to look at FDA's suggestions on Quality Agreements

    As for unannounced NB audits, a manufacturer sign a contract with the NB. In the contract, it is generally presumed that all suppliers included in the M's TF can be subject to NB audits. Such agreements as part of CE mark process (e.g., post market surveillance) have to be communicated with the suppliers (clear and definite in a written agreement) so that affected suppliers can host an audit at any time in point within the meaning and scope of the CE mark process. 

    Simply put:  

    Implementing an agreement with 360 view is critical as if product liability claims can be brought by consumers down the road!  

    Thank you.  

    s/ David
    ______________________________________________
    Dr. David Lim, Ph.D., RAC, ASQ-CQA 
    Phone (Toll-Free): 1-(800) 321-8567



    "Knowledge is power only when it is practiced and put into action." - Regulatory Doctor

    NOTICE: This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying or distribution of this communication, or the taking of any action based on it, is strictly prohibited.





  • 12.  RE: Quality Agreement

    Posted 09-Apr-2016 18:50
    Larry and others, 

    As a side note, I found it important to work with suppliers including consultants without conflict of interest.

    Also favoritism, cronyism and nepotism while seeking a supplier/consultants should be avoided.  One way to guarantee there will be no such is to contact me. 

    Please consider various attributes, mainly based on "capability, objectivity, quality, independence....." not based on skin color, race, national origin, religion, etc.

    David





  • 13.  RE: Quality Agreement

    Posted 10-Apr-2016 20:46

    Hi, Larry …try this, it works (or something like it) within the supplier agreement :
    " XXX
    agrees to periodic  Quality System audits by YYY  representatives and shall respond, in

    written format, to observations from such audits within 30 days of notification. In accordance with  the current  Medical  Device Directive, XXX agrees to announced  and unannounced inspections (enacted January 2014) by YYY's  European Notified Body.

    Also … by now, pretty much all critical suppliers agree with this.
    Problem … the NB's will not tell you which "critical suppliers" that are on your or their list, are subject to unannounced audits.

    Example: I am a consultant and because I do QA/RA for some companies, the NB has me on their list as critical supplier. I highly doubt (and hope) that my wife does not have 2 auditors show up at my home/office at 9 AM some morning to audit J.
    Art

     

     






  • 14.  RE: Quality Agreement

    Posted 11-Apr-2016 02:27

    Thanks!  

    ------------------------------
    Larry Lugo
    Carlsbad CA
    United States



  • 15.  RE: Quality Agreement

    Posted 13-Apr-2016 12:06
    Edited by Shonte Pettiford 13-Apr-2016 12:08

    Hi Larry,

    Please see below for suggested verbiage.  Hope this helps.

    *{SUPPLIER/SUBCONTRACTOR} shall allow unannounced audits by European Notified Bodies as required by EU Commission recommendation 2013/473/EU.  {SUPPLIER/SUBCONTRACTOR} shall notify {MANUFACTURER} immediately but not more than one (1) business day from the start of a Notified Body audit in which {MANUFACTURER'S} product(s) (or component thereof) is included in the audit scope and shall use its best efforts to provide {MANUFACTURER} the opportunity to be present at such audits.  During such audits, {SUPPLIER/SUBCONTRACTOR} shall provide the European Notified Body reasonable access to its controlled documentation, shall provide the same to {MANUFACTURER} as requested by {MANUFACTURER}, and shall cooperate with such representatives in every reasonable manner.

    *Substitute titles in brackets with Supplier and Manufacturer name where indicated.  May also identify specific Notified Body where European Notified Body called out.

    Regards

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    Quality Program Manager
    Illinois
    United States