We are looking at implementing a new complaint tracking system. The one we currently use is actually a CRM and not really designed to be used to track complaints.
We have a wish list of things we would like it to be able to do. They are:
- be customizable by us (i.e. input fault codes, product drop downs, etc)
- be able to attach emails, photos, call logs, documents
- Advanced word processing type function (i..e. able create tables in the history)
- be able to track progress in a manner that allows us to view the history easily (we do this weekly)
- would be great if we could have it talk to our CRM, so that Account Reps had visibility to issues going on at their accounts
- Use distribution lists to send out information
- Of course it would be able to be verified/validated and meet the Part 11 guidelines
What is everyone using? What do you like about it? What don't you? Would you recommend it or something else. Does it do any/all of the above? Is it license based or a one time cost? How is the support?
Keri
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Keri Froese RAC
Quality Assurance Manager
Spartan Bioscience
Dunrobin ON
Canada
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