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Recall -tracing unidentified customers

  • 1.  Recall -tracing unidentified customers

    This message was posted by a user wishing to remain anonymous
    Posted 26-May-2020 08:52
    This message was posted by a user wishing to remain anonymous

    We've recently had a recall , however since it relates to discontinued devices , the recall activities are difficult - we have had new distributors and  with devices crossing  their service life, tracking of the  actual users is proving to be a challenge. TGA , HC , mention about posting recall notice on social media websites and suitable forums targeting the users. FDA also mentions about the recall strategy to include this scope. However I am not quite familiar around this topic. Has anybody done a similar activity , what forums can manufacturers access and post ( these are  devices for professional use and not consumer devices)..

    Regards,