It is always a best practice to review and get a sign off from the customer to keep it for your records. More than from a compliance perspective, this closes the action that you have performed on the equipment. This would also ensure further issues can be handled effectively (e.g. customer complaining about the quality of service, service documentation etc.)
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Loganathan Kumarasamy, MS RAC
Senior Consultant
Waukegan IL
United States
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Original Message:
Sent: 11-Jul-2019 09:34
From: Whitney Davis
Subject: Service Report - Customer Signatures
I work for the service side of our medical device manufacturing business. We install and service our equipment. Are we required to obtain the customer's signatures on completed service reports?
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[Whitney] [Davis]
[Quality Specialist III]
[Instrument and Enterprise Services]
[Thermofisher Scientific]
[Marietta] [OH]
[USA]
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