RAPS Workshop: Conflict Resolution and Negotiation: Effective Tools and Techniques

In the high-stakes world of regulatory affairs, conflict is inevitable. How you respond to it can make all the difference. Regulatory professionals can find themselves in tense situations where they are often viewed as the bearers of bad news. In this workshop, yo will learn tips to de-escalate conflicts and negotiate your way out of them to earn short-term wins and improve long-term relationships. Join us for this highly interactive workshop and help cooler heads prevail.

This workshop is part of the RAPS Certificate in Effective Communication. Complete all five workshops to get an education in the key elements of regulatory communication — and a certificate to prove it.

Registration Fees & Deadlines

Learning Objectives

After completing the virtual class, you will be able to:

• Recognize that conflict may exist within an organization
• When dealing with people, recognize that the amount of influence each party has depends on their source of power
• Define the process of negotiation
• Recognize the importance of preparation
• Identify ways to deal with individuals who use inappropriate tactics

Who Should Attend?

Regulatory professionals who want help with solving conflict within the workplace.

Audience Learning Level

Basic: Content is introductory in nature and requires no requisite knowledge or experience to grasp concepts and related exercises. Basic educational activities are meant to establish a foundation of knowledge and/or competence that will be expanded upon in practice or in higher level activities.

Speakers

Nancy Singer
President of Compliance-Alliance LLC

Robin Crawford
Education Specialist II, Regulatory Affairs Professionals Society (RAPS)

Cancellations and Refunds

RAPS reserves the right to cancel this program at its sole discretion. RAPS will not be responsible for travel or other costs incurred due to cancellation. All cancellation requests must be submitted in writing to support@raps.org. Cancellations will receive a full refund minus a 20% administrative fee. RAPS is unable to accept cancellations by phone.

Substitutions

Paid registration substitutions may be accepted with written approval from RAPS for requests received before the start of the event. To transfer a registration, email support@raps.org with the event title, name of the original registrant and the contact information for the new attendee.

Proof of Attendance

A certificate of attendance can be downloaded from the RAPS Learning Portal following the event.

Questions