Great question Alexander,
Short answer: unwavering senior leadership support.
Several years ago, I was tasked with leading a team changing "Corporate RA/QA Paradigms" @ 25 global facilities. My team was championed by the CEO directly.
The first step was to implement a "Global" Quality Policy Manual. After several rounds of discussion/negotiation with only the "C-Level" executives we drafted the manual, and the C-Level leaders ALL approved and signed the final manual.
Whoo Boy! was there pushback, "too invasive and prescriptive, we don't do that here, I don't have staff for that, etc. Several divisional leaders went directly to the C-Suite to look for relief. After listening to their concerns, the consistent response was, "Have you spoken to the team leader, those decisions are made by the team." The CEO refused to engage in relief shopping from the divisional heads, and sent the complainers back to the team. And truth be told, they never came back to us as they knew the C-Suite was in agreement with the policies and pushback would not be tolerated.
I can't imagine how that program would have turned out had the C-Suite allowed dissent.
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Michael Chellson
MSc, RAC
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Original Message:
Sent: 14-Jan-2022 03:47
From: Alexander Yates
Subject: The RA professional's anxiety- a reality? or is it just me :)
Thanks all - the insights are fantastic, and I'd definitely also highlight that we should never feel alone with such a strong supportive community (this is a great example of where your network can be really important).
I'm curious to see if anyone who is early in their career has any ideas or suggestions regarding how those of us in Leadership positions can be supportive and help alleviate the anxiety. I've some thoughts, but would love to hear what others have to say.
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Alex Yates, based in the UK
The views I express here are mine alone and do not necessarily reflect the views of my employer.
Original Message:
Sent: 13-Jan-2022 16:17
From: Lin Wu
Subject: The RA professional's anxiety- a reality? or is it just me :)
Thank you all for the discussions, and thank you, Paul. I read the Code of Ethics again today, very important!
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Lin Wu, RAC
Original Message:
Sent: 13-Jan-2022 13:40
From: Paul Brooks
Subject: The RA professional's anxiety- a reality? or is it just me :)
My RA experience was mostly in evaluating the output (submissions and audits) from RA professionals seeking or continuing access to the EU Market. I have witnessed business cultures where RA appears to have been embraced, supported, valued. I have seen environments where RA is tolerated, unfortunately, sometimes I have seen RA professionals enduring unreasonable pressure and lacking sufficient support, influence within the process (in my opinion).
RA would be easy if every decision was black and white, if regulations and requirements were unambiguous and crystal clear. One part of what makes the RA profession so interesting is the challenge of the interpretation of grey, based on experience, data, precedents, consideration of known risks and current expectations.
I have found the RAPS Code of Ethics valuable in reinforcing my own professional compass:
https://www.raps.org/who-we-are/code-of-ethics
Fortunately, I have worked in cultures where the overriding RA consideration was to do the right thing and reach reasoned consensus, even when unreasonable pressures were applied to support inappropriate decisions. Sometimes, on reflection, as a team we were too risk adverse and sometimes perhaps we were persuaded to be too pragmatic. That's real life and no one, no process is infallible, but I worked in cultures and environments that always supported us. I have made uncomfortable and unpopular RA decisions, but always felt I could defend my positions accepting that not everything is clear-cut.
I always admire RA professionals who can maintain fidelity with the intent of the Code of Ethics. I think it can be very tough, sometimes a little lonely and not always appreciated, but vital to long-term viability of manufacturers and their products. Paramount in RA is the protection and benefit to patients.
Generally getting people to appreciate the long game is healthy, the celebration of getting a product cleared for the market can quickly turn very painful if problems are identified later because there was not enough attention to sufficient premarket data or analysis.
When I have witnessed an environment and culture that appears a bit toxic to good RA practice I have wondered what I would do working in that environment, would I battle to change the culture, change minds, win support or at some point would I get frustrated and walk away to a better environment. For me one of the significant benefits of RAPS is access to a community that empathizes and understands the difficulty in RA practice and provides support to give us confidence to continue best RA practice for the benefit of all of stakeholders.
Be strong! You're never alone.
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Paul Brooks
Salt Lake City UT
United States
Original Message:
Sent: 21-Dec-2021 09:27
From: Anonymous Member
Subject: The RA professional's anxiety- a reality? or is it just me :)
This message was posted by a user wishing to remain anonymous
Hi everyone,
I thought this would be the ideal space to get input, hiding behind anonymity (thanks RAPS for allowing that) and asking this seemingly silly question that's been daunting me for years.
Have you EVER as (specially female) Regulatory Professionals felt scared of giving a regulatory assessment to your colleagues/clients of fear of their reaction? their denial of simple regulatory facts and their expected heavy push-back?
I run my own consultancy business these days because I could not stand this kind of behaviour at the workplace anymore, it was literally making me sick. Today, I had to let go, for the first time since I started my business, of a client that was exhibiting such tendencies.
Of course, I feel bad because I would not in a million years want to ever have this happen, but it seemed like a necessity. This revived an age old question about this profession that I LOVE, and wondered if others experience the same type of pressures in their jobs and do you handle it?
Thanks and merry xmas :)