Just remember everyone that most startups are not well funded enough to afford the big packages like Master Control, Veeva, Green Light Guru, which tend to run at 25k and up a year minimum, though i have heard it is more like 50k now for the mid-range tier.
Qualityze, Grand Avenue software, IMSXpress, Enzyme are smaller, less expensive but stable softwares now. But for many of these, every feature is extra. Notl all, but many.
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Ginger Cantor, MBA, RAC
Founder/Principal Consultant
Centaur Consulting LLC
River Falls, Wisconsin 54022 USA
715-307-1850
centaurconsultingllc@gmail.com------------------------------
Original Message:
Sent: 15-Mar-2021 16:32
From: Clarisa Tate
Subject: complaint handling and reporting software packages
Thank you, Hiral!
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Clarisa Tate
Medical Devices, Regulatory/Quality/Engineering
Bay Area, CA
USA
Original Message:
Sent: 15-Mar-2021 12:32
From: Hiral Dutia
Subject: complaint handling and reporting software packages
I haven't worked with MasterControl myself, but I do recall from seeing other companies use it that they have a complaints module in addition to many others. From what I've seen of it, the system has great traceability, and I was very impressed with the clean UI. I recommend getting a demo from them.
Personally I've used Epicor for complaint management, which had some integration with the CRM marketing/sales used (I believe it was Salesforce but not sure). I found Epicor's UI to be cumbersome. I had to implement an updated complaints module in it and we needed to use a lot of workarounds to implement it in the way I wanted. I wouldn't recommend it.
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Hiral Dutia
Regulatory Affairs Manager
Third Pole Therapeutics
Waltham, MA
USA
Original Message:
Sent: 15-Mar-2021 10:18
From: Clarisa Tate
Subject: complaint handling and reporting software packages
Thank you to everyone that replied. I'll look into these software. If anyone wants to add more, please feel free.
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Clarisa Tate
Medical Devices, Regulatory/Quality/Engineering
Bay Area, CA
USA
Original Message:
Sent: 11-Mar-2021 17:15
From: Clarisa Tate
Subject: complaint handling and reporting software packages
I am hoping to get some recommendations from people here who've used Medical Device Quality Management System software packages that has complaint handling and medical device reporting modules. I'm also open to software packages that is purely for complaint handling and reporting though that is probably unlikely to exist as a stand-alone.
It would be great if the software package can also handle customer service communications before the complaint process begins or if it can work well with other customer service software out there. Would also be nice if it's a cloud solution that can work globally + be able to do trending reports, etc.
Thanks you!
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Clarisa Tate
Medical Devices, Regulatory/Quality/Engineering
Bay Area, CA
USA
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