An Enterprise-wide Perspective on Quality: The Role of Reputation (RAPS Webcast)

Concerned about regulatory gaps, nongovernmental organizations (NGOs) that try to have significant social impact increasingly will shun public institutions; instead, they may target multinational corporations. How should regulatory managers respond to these changes? How do they adopt a strategic mind-set that resonates with senior managers and the board? How do we develop the capabilities to anticipate problems and manage them proactively? Hear from Daniel Diermeier, professor of managerial economics and decision sciences at the Kellogg School of Management and director of the Ford Motor Company Center for Global Citizenship, as he dissects the role of reputation management and provides the latest insight on quality management.